I have at times loved my job, and at times hated it. Recently, with feeling sick, depression, and plane old fashion stress, I have decided to move on. I approached my wife with this decision, and she supported me. I do not know why this surprised me, but I am grateful that she did.
The long story short, I turned in a letter of resignation to my company today. I was going to be a coward, and email it to them remotely so they couldn’t argue with me. Maybe send it to them after I had gone home for the day, and then ignore the phone….. I have never been very good at being a coward, so I hand delivered it. I have always given resignation as one line letters saying I quit. This started out as the same, and progressed into a two page letter of resignation.
I was positive, in fact completely positive that my boss would accept it, and move on. The biggest problem with my boss is A type personalities. People often make fun of my boss for his personality traits, but the flat out scary thing is we are similar in a few too many ways. I often think when watching house about the relationship of DR. Foreman, and Dr. House. Dr Foreman hates that he is becoming house, but the fact is he is very similar to him in a lot of ways. I often think that I am Dr. Foreman in the relationship with my boss.
I fear becoming him. I fear taking on too many traits that he has. As it is people tell me all the time I am just like him, and between the two of us we are next to impossible to go agents. Contractors, customers, Tenants, and employees all hate us. Without talking to each other most of the time we back each other up. It is the old, Mom said no so I will ask Dad type of thing. I have never had to worry about him not backing me up, or vise versa.
He does some things that are typically agents what I want, or more importantly I feel are not unethical. My biggest problem is that he is the boss, I am the employee, and I should do what he says. I also do not want to go down the road of unethical behavior. I fear that I will start small, and pretty soon I will not have any personal pride left. I suppose it is like cheating on your mate. First it is a flirting, then kissing, then outright affair. It all starts small and innocent.
He however, and I do not like it, has given me two weeks with pay off to think about my decision. He is smart, and he knows me. I wonder if when I come back I will have the ability to quit.
And to top it all off. I ignore most every complement someone gives me. I am cocky, and arrogant, but I generally ignore complements. He gave me a complement today that I cannot ignore. We were talking about something else, and he made a comment that is a complement that has probably got to be the single greatest compliment he could have given me….. We shall see.
Friday, June 19, 2009
Monday, June 1, 2009
Vonage....
I was frustrated, so I wrote this.... and yes I mailed it.
ATTN: Customer Care
23 Main Street
Holmdel NJ, 07733
Dear Sir or Madam.
RE account #: ########
Recently I have run into a problem with you account administrators, customer care, and fraud prevention departments. I do not wish to be a trouble, but believe that my frustration and unhappiness was completely preventable, unnecessary, and avoidable in the future.
What has an apparently happened is that the above account number was forwarded to you fraud department. Apparently in May of 2009 the credit card number and billing name and address was changed. The name it was changed to was, is, a person I have never met, and have never heard of. Naturally, this person is upset that your company charged her card without permission, and has opened a dispute with her credit card company. I think anyone in her position would have done the same thing.
My problem is in the way I was treated by your company. I would like to point out that myself, and with my company have opened almost 20 accounts with your company. At least 10 of these are on the credit card number I provided, and never changed. I pay for the annual plans, and for the most part am very satisfied with your company. I even use you for home service, have signed up 3 family members, and recommended you to literally hundreds of people. My primary business is property management, and we recommend your company to our residents all the time.
I am will no longer rely on your company to use as a recommended provider, as I do not give this on away for just anyone.
The reason is, I have now been called a fraud, accused of shady business, and told I was a liar. This in my opinion is unacceptable under all conditions. Why would I, using my own office telephone number, willingly sign up and charge a complete strangers credit card. My name, mailing address, email address, and a phone number where I can be reached are all associated with this account. Why would a person do this I ask? I guess it happens, but that was not my intention.
I was notified that there was a problem on Friday, May 29th. I called your customer care numerous times, and tried to straighten it up. I over the course of 2 days spoke with at least 6 people who accused me of fraud. I was told they could not fix it, and told to call your fraud department and leave a message for them.
Monday morning I was called by a gentleman named Ron. His direct line was 732-444-####. This was the only person in your company as of now that has been respectful and polite the whole time. I told him I do not understand how this happened, but wanted to fix it. I also told him that your company should reimburse the person that was charged. I also at this time offered to pay any amount due. He said that they would do that through her credit card company, thanked me for calling and was glad to resolve the issue so fast.
About an hour later a man named Freddie, direct line 732-365-####, called and spoke with the person that worked at the number in question. He accused that person of credit card fraud, and said he would shut the account off if I did not call back. Since I was already dealing with Ron, I called him. This was when I was told that Freddie was a supervisor and he transferred me to him.
I was frustrated at for the fifth time being told I was doing credit card fraud. I asked to speak with upper management, as I would like to voice a complaint. I was told there was no one to call, and after pressing the issue told to call a number that eventually lead me to customer care. I asked very specifically who to ask for, and was told “Upper Management”
After getting a run around at that department I was again told that there was only one complaint department, and that was cancellation. I questioned Iris, the lady in this department, why when I asked for someone to talk about my complaint to I was told I could cancel. That did not make since at all to me. She then, after telling me this was a paperless company, provided me with a mailing address. She doesn’t even know if anyone will read this. This is a ridiculous display of customer service, and I consider myself an above average, top customer for a company like yours. Is this a call for me to do business with a local company? They are after all offering a competitive price at Comcast. Tell me why I should sign up another phone number with you, and not them?
Best wishes,
Benjamin A. Crane, ARM®
Coho Real Estate, LLC
4223 12th Ave NE
Seattle WA, 98105
Phone: 425-367-4953
Fax: 425-609-2477
benjaminc@cohorealestate.com
ATTN: Customer Care
23 Main Street
Holmdel NJ, 07733
Dear Sir or Madam.
RE account #: ########
Recently I have run into a problem with you account administrators, customer care, and fraud prevention departments. I do not wish to be a trouble, but believe that my frustration and unhappiness was completely preventable, unnecessary, and avoidable in the future.
What has an apparently happened is that the above account number was forwarded to you fraud department. Apparently in May of 2009 the credit card number and billing name and address was changed. The name it was changed to was, is, a person I have never met, and have never heard of. Naturally, this person is upset that your company charged her card without permission, and has opened a dispute with her credit card company. I think anyone in her position would have done the same thing.
My problem is in the way I was treated by your company. I would like to point out that myself, and with my company have opened almost 20 accounts with your company. At least 10 of these are on the credit card number I provided, and never changed. I pay for the annual plans, and for the most part am very satisfied with your company. I even use you for home service, have signed up 3 family members, and recommended you to literally hundreds of people. My primary business is property management, and we recommend your company to our residents all the time.
I am will no longer rely on your company to use as a recommended provider, as I do not give this on away for just anyone.
The reason is, I have now been called a fraud, accused of shady business, and told I was a liar. This in my opinion is unacceptable under all conditions. Why would I, using my own office telephone number, willingly sign up and charge a complete strangers credit card. My name, mailing address, email address, and a phone number where I can be reached are all associated with this account. Why would a person do this I ask? I guess it happens, but that was not my intention.
I was notified that there was a problem on Friday, May 29th. I called your customer care numerous times, and tried to straighten it up. I over the course of 2 days spoke with at least 6 people who accused me of fraud. I was told they could not fix it, and told to call your fraud department and leave a message for them.
Monday morning I was called by a gentleman named Ron. His direct line was 732-444-####. This was the only person in your company as of now that has been respectful and polite the whole time. I told him I do not understand how this happened, but wanted to fix it. I also told him that your company should reimburse the person that was charged. I also at this time offered to pay any amount due. He said that they would do that through her credit card company, thanked me for calling and was glad to resolve the issue so fast.
About an hour later a man named Freddie, direct line 732-365-####, called and spoke with the person that worked at the number in question. He accused that person of credit card fraud, and said he would shut the account off if I did not call back. Since I was already dealing with Ron, I called him. This was when I was told that Freddie was a supervisor and he transferred me to him.
I was frustrated at for the fifth time being told I was doing credit card fraud. I asked to speak with upper management, as I would like to voice a complaint. I was told there was no one to call, and after pressing the issue told to call a number that eventually lead me to customer care. I asked very specifically who to ask for, and was told “Upper Management”
After getting a run around at that department I was again told that there was only one complaint department, and that was cancellation. I questioned Iris, the lady in this department, why when I asked for someone to talk about my complaint to I was told I could cancel. That did not make since at all to me. She then, after telling me this was a paperless company, provided me with a mailing address. She doesn’t even know if anyone will read this. This is a ridiculous display of customer service, and I consider myself an above average, top customer for a company like yours. Is this a call for me to do business with a local company? They are after all offering a competitive price at Comcast. Tell me why I should sign up another phone number with you, and not them?
Best wishes,
Benjamin A. Crane, ARM®
Coho Real Estate, LLC
4223 12th Ave NE
Seattle WA, 98105
Phone: 425-367-4953
Fax: 425-609-2477
benjaminc@cohorealestate.com
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